Booking Terms & Conditions

1. Who your agreement is with
Your booking is with the lodge owner trading as Chichester Lake Lodge. References to ‘the Company’, ‘we’, ‘us’ and ‘our’ in these terms and conditions are to this person. References to ‘you’ in these terms and conditions are to you, as the person making this booking and, where applicable, to every member of your party. References to ‘The Park’ indicates Park Holidays Ltd, the owners of Chichester Lakeside Holiday Park and its facilities where Chichester Lake Lodge is located.

2. These terms and conditions
These terms and conditions will be incorporated into your booking when we have received full (or part when agreed) payment from you. We are unable to accept bookings from anyone under the age of 18.

3. Alterations to your booking
Your booking shall be in accordance with the details confirmed at the time of booking. Your booking shall be non-transferable and non-alterable within 42 days (6 weeks) of your holiday start date. You may make alterations to your booking up to 42 days (6 weeks) before your stay start date. You may change your stay date within the same calendar year subject to availability and payment of a non-refundable £20 administration fee and any outstanding difference in price. If you wish us to make an alteration to your booking we will use reasonable endeavours to accommodate your request but no guarantee can be given.

4. Our service to you
We do all that we can to ensure you enjoy your stay. However, occasionally problems occur and if they do or you have any concerns or complaints about your holiday when staying with us please contact us or reception at the park immediately who will respond to you as soon as possible. All complaints should be registered within 5 days from the end of your stay as otherwise we will not be able to consider the matter further.

5. Cancellation by you
Should you need to cancel your booking, you should advise us immediately in writing by emailing bookings@chilakelodge.uk quoting your booking reference number and reason for cancellation. Your cancellation will only be effective as at the date we receive your written confirmation. Our cancellation charges are those detailed below:

Period before arrival date: Cancellation charges as a % total cost
60 days or more 40%
59 – 22 days 50%
21 – 15 days 75%
14 days or under 100%

If you need to cut short your holiday after it has commenced, we regret that we are unable to refund any monies paid.

A valid UK landline or mobile number must be provided at the time of booking. International numbers must be accessible via WhatsApp. Security information for access to the park and lodge will not be provided without this. If your stay is missed or curtailed by a missing, invalid or uncontactable number it will be treated as a 14 days or under cancellation or curtailment and no refund will be made.

The cancellation charges in this clause do not apply to bookings designated as Major Event Bookings, which are governed by Clause 5A.

5A. Major Event Bookings

Bookings that include dates associated with major local events may be designated by us as Major Event Bookings. These may include, but are not limited to, the Goodwood Festival of Speed, Goodwood Revival, Goodwoof and other periods of exceptionally high local demand. We will make it clear before you book if these Major Event Booking terms apply. Major Event Booking dates are published on our website and confirmed before payment is taken.

Full payment is required at the time of booking to secure the accommodation.

If you cancel a Major Event Booking, the full booking payment will be retained because the lodge has been reserved exclusively for your party during a limited, high-demand period where replacement bookings cannot be guaranteed.

We will make reasonable efforts to re-let the cancelled dates. If we successfully re-let all or part of the stay, we will refund the amount recovered from the replacement booking, less:

any difference between the original booking price and the amount received from the replacement booking;
any commission, payment-processing charges or other costs incurred in securing the replacement booking; and
a £50 administration fee.

Any refund due will be calculated and paid after the replacement stay has been completed and payment for it has been received in full.

We cannot guarantee that cancelled dates will be re-let, either in full or at the original booking price. Guests are strongly advised to obtain suitable travel insurance covering cancellation.

6. Cancellation or changes by us
In exceptional circumstances, we may have to cancel or change some aspects of your booking. If we do so, we will tell you as soon as reasonably possible prior to your holiday date and you may choose to either:
o 1. Accept the changes offered by us
o 2. Receive a full refund
o 3. Accept an alternative stay with us at the same price.

We do not pay compensation in circumstances where we have to cancel your booking including those arising from Force Majeure. Force Majeure means circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government. If you need to cut short your holiday after it has commenced, we regret that we are unable to refund any monies paid.

7. Paying for your stay
A full payment is required for your stay at the time of booking. Cheques will not be accepted as a method of payment. We can accept online payments by all major credit and debit cards. You can also pay us via bank transfer. Your booking is not complete until full payment is received and we cannot hold the accommodation pending payment.

8. Arrival and departure times
Chichester Lake Lodge will be ready for your use from 2pm on your day of arrival. You are required to depart the lodge by 10am on your departure date.

9. Standard of behaviour at Chichester Lake Lodge
Chichester Lakeside is used primarily by families and we would ask that the behaviour of you and your party reflects this fact. Noisy, offensive or inappropriate behaviour or actions likely to cause harm to any other guest, members of our staff or anyone’s property at the holiday park will not be tolerated Park Holidays who operate the park reserve the right to refuse entry to and/or eject any person who, in the reasonable opinion of the management of the park, does not comply with these standards of behaviour. No refunds will be issued in such circumstances. If, in the reasonable opinion of the management of the park, we believe that you or a member of your party may not comply with the above, on entry to the park, they reserve the right to refuse entry or to any person or groups of persons at their discretion. Any behaviour of guests at Chichester Lake Lodge causing the park to contact the owners due to complaints will result in the guests in question being asked to vacate the property.

All children must be properly supervised by parents or guardians throughout your stay, both at Chichester Lake Lodge and including all park organised activities. Due to the lakefront location, we do not recommend Chichester Lake Lodge as suitable for children under 5 years old or for those of any age unable to swim. The lake is deep and not suitable for swimming.

The park operators reserve the right to deny access to their facilities and/or any children’s activities if, in the reasonable opinion of the management of the park, they believe that any child or children will be unduly disruptive. Park Holidays UK will not tolerate physical or verbal abuse towards its staff. They have a zero tolerance policy and you will be asked to leave the park and/or accommodation immediately. In these cases no refund will be offered.

10. Number of your party
The total number in your party (including children and babies) must not exceed the maximum capacity of the accommodation as advertised and booked. The standard number of guests at Chichester Lake Lodge is 4 people and optionally 1 dog the maximum occupation is 6 people and 2 small dogs by agreement. Where half or more of the party is aged between 17 and 25, you must tell us when you book. We have the right to refuse your booking or cancel after bookings have been checked and/or we reserve the right to refuse entry or not to hand over accommodation to any person or groups of persons at our discretion.

11. VISOR
We do not accept bookings from or allow anyone to stay in Chichester Lake Lodge who is listed on the Violent and Sex Offenders Register (or any register which supersedes this). By making a booking, you are confirming that no one in your party is on this Register.

12. Travelling alone or in a group
Our lodge stays are designed with families and couples in mind. We don’t allow hen or stag parties. We may also refuse your booking or turn you away on arrival if you are travelling in a group where in our reasonable opinion you or your party may be unduly disruptive. Only guests listed on your booking may use and stay at Chichester Lake Lodge.

13. Guests with specific needs
If your party includes someone with specific requirements please let us know at the time of booking.

14. Allergies
If any member of your party has an allergy to pets we would strongly recommend that you do not book Chichester Lake Lodge as we do accept pets and have a dog ourselves.

15. Smoking policy
Smoking, e-cigarettes and vaping is not permitted in Chichester Lake Lodge, if you smoke or vape in any area of Chichester Lake Lodge, including the outside deck and grass areas you will be charged £200 for it to be specially cleaned. It is illegal to smoke or vape inside enclosed public buildings and you and other members of your party are requested to smoke only in those areas which have been clearly designated as such at the park.

16. Pets
Most dogs are welcome at Chichester Lake Lodge with a maximum of one dog permitted per booking, except during designated Goodwoof event bookings when up to two small dogs may be permitted by prior agreement. Some breeds of dog including those listed in the Dangerous Dog Act 1991 are not allowed. Please provide us with the details of the breed of your dog when you book with us. Other pets may be permitted at the owners discretion, please check when booking. There is a charge of £10 per night per pet. Assistance dogs are exempt from these requirements and charges. Pets must be kept on a lead at all times and you must clean up after your pet. Pets (other than assistance dogs) are not allowed in any of the park facilities unless otherwise stated or play areas. Pets must not be left unattended in Chichester Lake Lodge or elsewhere on the park and must not be allowed on bedding or seating. If we reasonably believe your pet is causing a nuisance on the holiday park or causing damage to the holiday home you will be required to remove it from the park and/or we reserve the right to refuse entry.

17. Use of Chichester Lake Lodge
You are required to take good care of our holiday accommodation whilst you occupy it. At the end of your stay you must leave your holiday accommodation undamaged, cleaned and tidy and free of all rubbish which must have been placed in the bins on the parks. A cleaning fee is charged to ensure the lodge is cleaned to a high standard ready for the next guests, not as a replacement for guests leaving it clean and tidy. The cleaning fee ensures the lodge is professionally prepared to a high standard for incoming guests. It does not replace the requirement for guests to leave the lodge clean, tidy and free from rubbish. By booking with us you agree that we have reserved the right to recover from you any costs or fees incurred by us for damage to any of our property caused by you or any member of your party. We may either, at our sole discretion, request the immediate payment of our reasonable costs during your stay, or charge the payment card details provided at the time of booking, or instruct a 3rd party to contact you after your stay to recover our reasonable costs. The reasonable costs we may incur if you damage our holiday accommodation are likely to include additional cleaning costs, costs for repair or replacement of anything damaged by you or any member of your party and may include a daily charge for any period the holiday accommodation is unusable due to damage. Should we be unable to process a payment against the payment card used to confirm your stay we will take legal action to recover the cost of damage sustained during your occupation. If you request we will send a breakdown of these costs to the address used for the booking. We reserve the right to enter our accommodation, at any reasonable time during your stay, in order to inspect the condition of the accommodation or without notice in the event of emergency.

18. Your personal possessions
We cannot accept any responsibility for the theft or loss of your personal possessions whilst at Chichester Lake Lodge and you should take appropriate security measures to ensure against theft and or loss.

19. Availability of facilities
For health and safety reasons some of the park facilities and activities have age and/or height restrictions. Access to park facilities including the bar, entertainment, arcade and pool is only available by purchasing a pass directly from the reception at Chichester Lakeside. In the swimming pools, children under the age of 12 must be accompanied by an adult. All children under the age of 8 and all non-swimmers must be accompanied in the water by a competent adult and kept within arm’s length at all times. At busy times access to facilities may be restricted for health and safety reasons. The park may operate session swims in the pools during periods of high demand. Occasionally they need to close or withdraw certain facilities (e.g. for safety, maintenance or other reasons beyond our control), in this case no refund or compensation will be offered by the park. If any facilities at Chichester Lake Lodge are not working please contact us immediately.

20. Entertainment
Access to park facilities including the bar, entertainment, arcade and pool is only available by purchasing a pass directly from the reception at Chichester Lakeside. The Park will endeavour to provide the entertainment as advertised on their website however, during certain periods of the year, entertainment may be limited to weekends only. The Park reserve the right to alter or withdraw any facilities or programmed entertainment without prior notice.

21. Your car
You should comply with speed limits, parking and other traffic regulations on the park. All vehicles are brought onto the holiday park at their owners risk and the Park does not accept responsibility for loss or damage to these. The Park is not currently designed to supply the electricity required to support vehicle charging. In addition to the additional load on the accommodation’s supply, there is an increased risk of electric shock and a trip hazard from any charging cables that would be in use. Although we are fully committed to doing our bit for the environment and welcome hybrid cars, we therefore have to insist that guests do not use the accommodation’s electricity supply to charge their vehicle.

22. Marketing accuracy
Whilst every care is taken to ensure that the details on our website are correct at the time of being published, the images shown are for illustration purposes only and the details may be subject to change.

23. Data Protection
The information you give us in connection with your booking is held securely on our computer system and dealt with in accordance with the Data Protection Act 2018. By providing us with this information you are deemed to accept this and to have the consent of all members of your party to this. We keep this information to help us improve our service to you and to provide you with information about our holidays and services by telephone, e-mail, post and SMS and to keep you informed of our latest news and offers.

24. Park Environment
Please ensure you familiarise yourself with the park layout and supervise children and vulnerable adults appropriately. Chichester Lake Lodge is located on a large, deep lake and our deck extends over the lake and down to an open jetty. Please keep the top deck gates closed at all times to prevent pets, young and vulnerable guests from accessing the water. Please take care to avoid accidents and consider using a torch if you are in any way uncertain about the lighting conditions and landscape. Please also take extra care on uneven ground and paths.

25. Hot Tubs, BBQ’s and Firepits

None of these items along with any other naked flames such as candles and oil burners may be used at Chichester Lake Lodge.